As Assistant Front Office Shift Leader you support the Front Office Manager in the daily operations of the Front Office Department supervising Front Office and Guest Services staff You contribute to the coordination of front desk activities ensuring smooth operations and the delivery of a high level of guest servicenbspF ZEEN ATHENS part of the F ZEEN RETREATS group is a luxurious adultsonly urban retreat located in the historic center of Athens Blending the philosophy of holistic wellbeing with a modern way of living we offer our guests much more than just a stay we offer a meaningful experience of balance beauty and genuine hospitality Our culture is rooted in the concept of the Ef Zin the art of living well and in harmony with yourself and the world around you This is reflected in everything we do from the level of service we provide to the spaces we create Our people are the heart of our retreat Thats why we genuinely invest in their personal and professional growth offering expertled training a supportive and creative work environment and a competitive package of benefits If you share our passion for quality hospitality and creating experiences that truly matter we would love to welcome you to our teamnbspWhat youll donbspSupport the Front Office Manager in the overall operation of the departmentnbspTrain and supervise Front Office employees ensuring they provide excellent guest services and enforce hotel policiesnbspInteract with guests both in person and over the phone assist with inquiries and mitigate any guest complaintsnbspHandle specific customers requestsnbspHandle service charges and inform customersnbspEnsures sales maximizationnbspCollaborate with other hotel departments to ensure smooth daily operationsnbspControl of Front Desk tidinessnbspnbspOversee the compliance with the hotels policies and security requirementsnbspnbspRequirementsProven work experience as a Front Office Shift Leader ideally in a 5 hotel environmentnbspExcellent command of the English languagenbspKnowledge of any additional language will be considered an assetnbspExperience in Hotel Program PMSnbspComputer literacy Outlook Excel Word etcnbspStrong knowledge of general hotel industry practices and policiesnbspExcellent management skills communication skills and multitasking skillsnbspProfessional attitude and appearancenbspSolid written and verbal communication skillsnbspAbility to be resourceful and proactive when issues arisenbspTeamwork spirit and customer service attitudenbspBenefitsPositive working environmentnbspCareer developmentnbspUniformsnbsp
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