As a Night Auditor you will be responsible for assisting guests with their overnight requests and balancing accounts from the day shift You will be handling endofday bookkeeping auditing and account reconciliationnbspAbout usnbspF ZEEN ATHENS part of the F ZEEN RETREATS group is a luxurious adultsonly urban retreat located in the historic center of Athens Blending the philosophy of holistic wellbeing with a modern way of living we offer our guests much more than just a stay we offer a meaningful experience of balance beauty and genuine hospitality Our culture is rooted in the concept of the Ef Zin the art of living well and in harmony with yourself and the world around you This is reflected in everything we do from the level of service we provide to the spaces we create Our people are the heart of our retreat Thats why we genuinely invest in their personal and professional growth offering expertled training a supportive and creative work environment and a competitive package of benefits If you share our passion for quality hospitality and creating experiences that truly matter we would love to welcome you to our teamnbspnbspWhat youll donbspGreet guests upon arrival check them in and provide them with any information they need to enjoy their staynbspUse of Front Desk systems PMS WebHotelier Booking ChannelsnbspAnswer incoming callsnbspEscorting guests to their rooms when needednbspVerify guests payment methodnbspCompute all guest billings accurately post charges to guest rooms and house accountsnbspProvide basic and accurate information inperson and via phoneemailnbspComplete and maintain any incident reports daily activity reports or other reports requested by managementnbspClose guests accounts and check guests outnbspMaintain a neat and orderly Front Desk and Reception areanbspProcess invoicesnbspRespond to guest complaints requests and emergenciesnbspReconcile all accounts in a timely mannernbspSchedule guest wakeup calls and reservations for the following daynbspBalance the cash drawer and log receiptsnbspInvestigate and resolve outofbalance accountsnbspKeep accurate financial recordsnbspRequirementsProven work experience as a Night Auditor Front Office Receptionist or similar role ideally in a 5 hotel environmentnbspExcellent command of the English languagenbspKnowledge of any additional language will be considered as an assetnbspComputer literacy Outlook Excel Word etcnbspAn eye for detailnbspGood problemsolving skillsnbspSolid written and verbal communication skillsnbspAbility to be resourceful and proactive when issues arisenbspExcellent interpersonal skillsnbspTeamwork spirit and customer service attitudenbspBenefitsPositive working environmentnbspTraining and career developmentnbspUniformsnbspnbspJoin Our TeamnbspA team that is built on respect and excellent service over collaborationnbspA team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiencesnbspA team of happy employees that are driven within their working environment to contribute to a common goalnbspA team that celebrates achievements made individually and encourages positive attitude and integritynbspnbspA healthy environment where nature is the focal point that encourages collaboration and teamwork allowing space to breathnbspA mindful and considerate peopleoriented workplacenbspA familyrun company with exceptional high standards both for the guests and the employees alikenbsp
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