Job SummaryWe are seeking a detailoriented and resultsdriven Operations Specialist to manage and coordinate daytoday freight and logistics operations ensuring the smooth and timely movement of shipments from origin to destination The ideal candidate will have handson experience in freight forwarding customs clearance warehousing and transportation with a strong understanding of air sea and land freight operationsThe role requires close coordination with customers carriers freight forwarders customs brokers warehouses and internal teams to ensure shipments are processed efficiently accurately and in compliance with applicable regulationsKey ResponsibilitiesCoordinate and manage endtoend freight and logistics operations from shipment booking through delivery and final documentationHandle and monitor air ocean and road freight shipments ensuring timely movement and deliveryCoordinate with shipping lines airlines trucking companies freight forwarders customs brokers and warehousesPrepare review and maintain shipping and logistics documentation including commercial invoices packing lists Bills of Lading Air Waybills delivery orders and customs documentationFollow up on shipment status ETAs arrivals customs clearance releases and final deliveryCoordinate with customs clearance teams and ensure required documentation is available for smooth customs processingMonitor and resolve operational issues such as shipment delays documentation discrepancies customs holds damages or delivery challengesEnsure shipments comply with applicable customs regulations Incoterms transport requirements and company proceduresCoordinate with internal Sales Pricing Finance Warehouse and Compliance teams to ensure seamless service deliveryCommunicate proactively with customers regarding shipment status documentation requirements delays and operational updatesObtain and coordinate transportation and delivery arrangements with approved carriers and service providersMonitor shipment costs and operational charges and ensure accurate documentation for invoicing and billingMaintain accurate records of shipments operational activities costs and supporting documentationPrepare regular operations reports shipment status reports KPIs and performance dashboards for managementIdentify operational issues and recommend improvements to increase efficiency reduce delays and improve customer satisfactionSupport customer onboarding and ensure operational requirements are properly implementedMaintain strong working relationships with customers suppliers carriers customs brokers and logistics partnersEnsure all operational activities are conducted in accordance with company policies safety requirements and applicable regulatory standardsRequirementsRequirementsBachelors degree in Logistics Supply Chain Business Administration Transportation or a related field4 years of handson operations experience in freight forwarding logistics 3PL customs clearance or related sectorsStrong practical knowledge of air ocean and road freight operationsExperience managing shipments from booking to final deliveryGood understanding of customs procedures shipping documentation Incoterms and regulatory requirementsExperience coordinating with shipping lines airlines trucking companies warehouses freight forwarders and customs brokersStrong shipment tracking followup coordination and problemsolving skillsAbility to manage multiple shipments and priorities in a fastpaced deadlinedriven environmentStrong communication and stakeholder coordination skillsProficiency in MS Office particularly Excel experience with ERP TMS WMS or logistics systems is preferredExperience preparing operational reports KPIs and shipment analysisStrong attention to detail and documentation accuracyAbility to work effectively with customers and internal crossfunctional teamsFluency in Languages as required by locationmarketAbility to travel or work flexible hours when required by operational needsImportant Experience RequirementCandidates should have core experience in freight and logistics operations particularly in freight forwarding customs clearance transportation warehousing or 3PLNicetoHavesExperience working for a freight forwarder NVOCC freight brokerage or 3PL providerExperience with multimodal transportation and coordinating combined airsearoad shipmentsHandson experience with customs clearance and importexport documentationKnowledge of digital freight platforms TMSWMS or integrated logistics systemsExperience with cost control freight reconciliation and costtoserve analysisKnowledge of SaudiGCC customs and logistics regulations where applicableCertifications such as CPSM CILT CCLP or similar logisticssupply chain certifications
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