n JOB SUMMARY n n Responsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout preevent event and postevent phases of property events This position primarily handles events of average complexity Ensures their property events have a seamless turnover from sales to service back to sales Recognizes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding eventsn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED experienced 1 2 years of experience in the event management or related professional arean ORn 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major at least 1 year experience in the event management or related professional area requiredn n CORE WORK ACTIVITIES n n Managing Event Logistics and Operations n Ensures that events progress seamlessly by following established procedures collaborating with other employees and ensuring accuracyn Greets customer during the event phase and handsoff to the Event Operations team for the execution of detailsn Adheres to all standards policies and proceduresn Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final billn Manages group room blocks and meeting space for average to largesized assigned groupsn Identifies operational challenges associated with hisher group and determines how to best work with the property staff and customer to solve these challenges andor develop alternative solutionsn Uses hisher judgment to integrate current trends in event management and event designn Acts as liaison between field salesperson and customer throughout the event process preevent event posteventn Participates in customer site inspections and assists with the sales process as necessaryn Performs other duties as assigned to meet business needsn Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planners experiencen n Ensuring and Providing Exceptional Customer Service n Delivers excellent customer service throughout the customer experience and encourages the same from other employeesn Empowers employees to provide excellent customer servicen Sets a positive example for guest relationsn Coordinates and communicates event details both verbally and in writing to the customer and property operationsn Makes presence known to customer at all times during this processn Oversees hisher customer experiences from file turnover through the post event phase until turnover back to salesn Follows up with customer posteventn Responds to and handles guest problems and complaintsn Uses personal judgment and expertise to enhance the customer experiencen Stays available to solve problems andor suggest alternatives to previous arrangementsn Works to continually improve customer service by integrating obtained feedback and personal judgment into action plansn Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvementn Interacts with guests to obtain feedback on product quality and service levelsn Ensures hourly employees understand expectations and parameters for event activitiesn n Leading Event Management Teams n Conducts formal pre and postevent meetings as required to reviewcommunicate group needs and feedbackn Leads formal preevent and postevent meetings for average to largesized assigned groupsn Facilitates various meetings as heshe perceives necessary Banquet Event Order meeting block review etcn n Supporting and Coordinating with the Sales and Marketing Function n Assists in the sales process and revenue forecasting for customer groupsn Upsells products and services throughout the event processn Forecasts group sleeping rooms and event revenue catering and audio visual for hisher groupsn n Conducting Human Resources Activities n Reviews comment cards and guest satisfaction results with employeesn Observes service behaviors of employees and provides feedback to individuals andor managersn Assists in the development and implementation of corrective action plansn Take initiative to use hisher experience to improve service performance according to hisher evaluation of the issue and resolutionn Works with the property staff and customers to address operational challenges associated with hisher groupn Performs other duties as assigned to meet business needsn nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis 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