n JOB SUMMARY n n Manages the execution of all operations in the rooms area departments egFront Office EngineeringMaintenanceHousekeeping and managing staff Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department Monitors compliance with standards and procedures Leads specific team while assisting with meeting or exceeding property goalsn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional arean ORn 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional arean n CORE WORK ACTIVITIES n n Leading Room Operations Team n Verifies that goals are being translated to the team as they relate to guest tracking and productivityn Manages the execution of all operations in the rooms area departments eg Front Office EngineeringMaintenance Housekeeping and manages staffn Leads specific team while assisting with meeting or exceeding property goalsn Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing servicen Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengthsn Sets clear expectations with the General Manager for the teamn Verifies that the team has the capabilities to meet expectationsn Leads by example demonstrating selfconfidence energy and enthusiasmn Assists employees in understanding guests everchanging needs and expectations and exceeding themn n Managing Property Rooms Operations Functions n Follows property specific second effort and recovery plann Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest lettersn Takes proactive approaches when dealing with employee concernsn Extends professionalism and courtesy to employees at all timesn Communicatesupdates all goals and results with employeesn Meets semiannually with staff on a onetoone basisn Schedules the team against guest and hoursoccupied room goalsn Monitors compliance with standards and proceduresn Performs hourly job functions as neededn n Providing Exceptional Customer Service n Provides excellent customer service by being readily availableapproachable for all guestsn Strives to continually improve guest and employee satisfaction and maximize the financial performance of the departmentn Takes proactive approaches when dealing with guest concernsn Extends professionalism and courtesy to guests at all timesn Responds timely to customer service department requestn Verifies all team members meet or exceed all hospitality requirementsn n Managing Profitability n Performs required annual Quality audit with General Manager GM Regional Director RDn Verifies that a viable key control program is in placen Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvementn n Conducting Human Resources Activities n Interviews and assists in making hiring decisionsn Promotes both Guarantee of Fair Treatment and Open Door policiesn Verifies that orientations for new team members are thorough and completed in a timely fashionn nnn n At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
