ADT is currently seeking a bright and assertive Tech Engineer Team Managers in your area As an ADT Tech Engineer Manager you will lead a dynamic team of 10 to 15 Tech engineers TEs who are a hybrid sales technical workforce whose core responsibilities include Conducting inhome consultative walkthroughs to identify vulnerabilities and provide equipment and solution recommendations from ADTs robust Security Smart Home portfolio that best meet customer needs Providing ADTs customers with a worldclass onboarding installation experience which entails performing a quality installationincluding device set up and configuration customer education training of their system and setting up tailored smart home routines automations Driving ADT growthselfgenerate customer sales install appointments via customer referrals and prospecting activities Tech engineers are expected to spend 10 of their time on these types of activities As an ADT Tech Engineer Team Manager you are expected to take a handson approach to driving your teams performance across key sales operational KPIs Additionally you are expected to nurture a high performing team culture by executing effective programs to train upskill existing TEs and hire onboard and retain new hires Working at ADT means working as part of a team youll find the tools resources and support to help you explore opportunities within ADT and realize your full potential To continue to drive World Class Customer Experience we are looking for highly motivated technically skilled customerfocused individuals who want to be part of a winning team Local managers have great flexibility to grow their markets within broad guidelines As a result ADT associates enjoy a highly entrepreneurial fastpaced culture Generous incentive plans are in place to reward positive results Responsibilities Responsible for planning implementing and managing the activities of the HighVolume Tech Engineer TE Design Specialists work force for a designated geographic footprint Train Mentor develop motivate and coach Tech Engineer to generate leads upsell equipment conduct consultative customer experience and install smart home products that best fit the customers needs Curate relationships between new customers and the ADT brand and product portfolio Takes ownership in understanding and communicating ADT and the Smart Home solutions Participate in recruiting activities to select and hire new Tech Engineers as required Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets Regularly conduct team huddles and staff meetings with the purpose of communicating coaching TEs on current policies and procedures techniques new products and services new promotions and area advertising in partnership with local sales leadership and reviewing individual and team metrics Conduct regular coaching and formal performance management conversations with Tech Engineers Establish and maintain a high level of quality and timely job completions to customers for maximum retention Model and champion ADT values Creates a safe environment for the discussion and resolution of valuesrelated issues and concerns Experience 3 to 5 years of people leadership experience with direct experience managing customerfacing team members in a fastpaced highvolume sales environment Proven track record of successfully building and developing high performing customercentric teams Skills Possess excellent interpersonal communications skillswith firsthand experience with consultative selling educating customers on products and services Highly analytical and strong conceptual problem solver Driven and highly entrepreneurialable to successfully manage diverse team achieve budgeted targets with minimal oversight Education Associate degree or equivalent related experience Pay and Benefits Disclosure
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