How you will contribute as part of the TRCA team: The Education Interpreter & Site Representative delivers hands-on education outdoor environmental programs to overnight and day groups of visitors to TRCA’ sites and facilities. Major Responsibilities: Guides visitors to TRCA’s sites and facilities and programs. Greets and welcomes visitors, outlining facility and/or grounds usage and protocols, completing all administrative procedures Learns program content to be able to effectively deliver interactive programs to various audiences Ensures program equipment/supplies and/or artifacts are not damaged in execution of third-party program/location usage etc. Assist the food service staff in providing and delivering meals as required Provide on-site coordination and caretaking of the facility and/or grounds and all assets and materials used Opens and securely closes site/facility as required following TRCA protocols and initiates emergency protocols when needed Incumbents may also be assigned other duties What will you need to succeed: Education (degree/diploma/certifications/licenses) Minimum pursuing a post-secondary diploma or degree in Recreation, Outdoor Recreation, Education, or a related field Valid Standard First Aid & CPR/AED Level C Certification Successful completion of a Vulnerable Sector Screening. Employees/candidates under the age of eighteen (18) years are not eligible to have a VSS, therefore will not be required Experience 2+ years of experience delivering outdoor recreation programs for audiences of varying age groups Knowledge/Skill/Ability - Competencies Ability to communicate effectively with tact and courtesy Knowledge of the environment and related disciplines Ability to deliver programs/information to audiences of various ages, adapting style to ensure audience appropriateness Demonstrated aptitude for organization and time management Strong communication skills to provide clear and concise communication in both non-emergency and emergency situations Ability to work independently and take initiative within a set of guidelines and procedures, and to take direction and notes when given Effective customer services skills, with the ability to use judgement to address unexpected situations Proficiency in MS Office suite including online software such as MS teams, WebEx, and SharePoint Must be flexible to work all required shifts, including weekends and holidays, as well as overnight work including successive days
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