We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Job DescriptionSummary: The BD Pyxis Field Service Engineer I provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense DoD and Defense Health Agency DHA facilities. This role is responsible for troubleshooting, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships.Responsibilities of a Field Service Engineer 1Technical Support & TroubleshootingProvide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.Diagnose and repair proprietary hardware and software components with full case ownership.Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.Support government accounts requiring eligibility for a CAC Common Access Card.Field Services & Preventive MaintenanceExecute preventive maintenance programs to ensure system reliability and uptime.Perform installations, in-servicing, repairs, calibrations, and general technical support.Maintain accurate inventory of spare parts in accordance with company policy.Properly maintain company-issued assets including vehicle, tools, and equipment.Customer Communication & Relationship ManagementBuild positive customer relationships through professional communi
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