We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Job DescriptionField Support EngineerNorthern Virginia / Washington, DC RegionBD Parata is currently seeking a Field Support Engineer supporting the Northern Virginia and Washington, DC region. In this role, you will provide advanced technical support, preventive maintenance, installation assistance, and break/fix service for BD Parata's pharmacy automation solutions. This position requires a strong combination of technical expertise, mechanical aptitude, customer relationship skills, and independent problem-solving abilities. You will work directly with pharmacists, pharmacy owners, technicians, and healthcare professionals to maximize equipment uptime and deliver an exceptional customer experience.For more information regarding BD Parata Pharmacy Automation solutions, please visit: https://parata.comKey ResponsibilitiesDeliver exceptional customer service while troubleshooting, repairing, and maintaining pharmacy automation equipment.Diagnose and resolve complex electromechanical, software, networking, and system integration issues.Perform preventive maintenance, inspections, upgrades, and corrective repairs to maximize system uptime and reliability.Respond to service requests within established Service Level Agreements SLAs.Educate customers on proper equipment operation, daily maintenance procedures, and best practices.Utilize remote diagnostic tools and technical resources to identify and resolve issues efficiently.Collaborate with Technical Support, Engineering, Product
