Overview
Our Commercial Web Marketing team is transforming Microsoft.com into an AI-powered decision platform and growth engine that helps commercial customers understand solutions and take action. This role will bring that vision to life by setting UX direction, designing connected customer journeys, advancing scalable design-system patterns, and using research and performance data to improve the experience.
We are seeking a collaborative, strategic Senior UX Designer to shape customer journeys across Microsoft.com. You will translate complex product, audience, and business requirements into intuitive, cohesive web experiences across our Microsoft AI products. Working at enterprise scale, you will lead information architecture, interaction design, prototyping, and validation across multi-page programs. You will design within the Microsoft Design System, extend existing patterns where appropriate, and partner with the design system team when new patterns are needed. You will collaborate with product marketing, web production, analytics, engineering, content, and design partners to connect customer needs with business goals. Success requires strong systems thinking, clear communication, sound design judgment, and the ability to manage competing priorities. Applicants should provide a digital portfolio demonstrating design process, information architecture, systems thinking, UX rationale, and outcomes for websites, e-commerce, online communities, or digital products.
At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.
Responsibilities
Set and communicate a clear UX vision across web customer journeys. Lead information architecture, navigation, wayfinding, and content hierarchy for assigned experiences.
Translate complex products, licensing, audiences, and business requirements into clear customer experiences.
Design and validate end-to-end journeys from awareness through enrollment or purchase.
Apply, extend, and contribute reusable patterns within the Design System; document guidance for adoption. Partner with design, content, analytics, engineering, web production, and agencies to align priorities and delivery.
Use research and post-launch data to evaluate comprehension, wayfinding, and performance, then iterate. Raise the quality bar through strong visual, interaction, and systems design and constructive critique.
Qualifications
Required Qualifications
Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design OR Bachelor's Degree in Industrial Design, Pr
