Lead, inspire, and drive growth as a Branch Manager at HCF in our busy Glen Waverley Branch, located inside The Glen Shopping Centre. Join us in enhancing customer experiences and achieving excellence in member servicesAbout the RoleAs a Branch Manager at HCF, you will be responsible for planning, directing, and controlling the business development of the branch. Your focus will be on acquiring and servicing all members who visit the branch, as well as during external activities and events. You will develop, coach, and lead branch staff in customer service, product knowledge, and acquisition skills. Additionally, you will manage customer service, branch operating systems, administration, and business quality to agreed levels, while exceeding acquisition goals and operating within the expense budget.You will also be required to work 1 - 2 Saturday's per month from 10am - 2pm, with additional pay provided for these shifts. Mandarin language skills are highly desirable, as they will be a valuable asset in supporting our diverse community.TrainingPlease note there will be one week of training in our Head Office in Sydney CBD commencing 19th October or 30th November with travel and accommodation arranged in advance. This training has been designed to help support you and your transition into this role. You will also be provided with consistent, ongoing coaching and support to help you succeed and build confidence.FlexibilityWe offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance. ResponsibilitiesDevelop membership growth strategies to achieve Health Insurance, Life Insurance and Overseas insurance product sales budgetsEngage in external acquisition-focused activities, including local area marketing and corporate client activities.Drive first point resolution to member enquiries and resolve member complaints to satisfaction.Ensur
