Overview
As a Microsoft Senior Logistics Technician known internally as a Senior Data Center Inventory & Asset Technician DIAT, you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate.
You will support technicians' work across three Data Center sites in Roskilde, Køge and Høje-Taastrup with work between these locations.
In this role, you will demonstrate ownership and expertise in Inventory & Asset Management processes and procedures while serving as a trusted resource for peer technicians through mentorship, knowledge sharing, and collaboration, you will strengthen your leadership capabilities and support both team development and your own career progression.
Responsibilities
- Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management IAM activities.
- Provide task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities.
- Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer OEM vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.
- Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
- Leverage process knowledge and technical skills to resolve escalations or further escalate if needed, clear blocking issues, and may enable on site and/or remote data centercentre support activities.
- Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment.
- Ensure teams maintain and perform steps required to keep the inventory balance accurate.
- Act as the Subject Matter Expert SME about the Return Merchandise Authorization RMA warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs.
- Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction.
- Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures e.g., Personal Protective Equipment PPE usage, rack moving, heavy-equipment usage, lifting, ladder/rolling stair use.
- Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
- Embody our culture and values.
*This role requires you to be on-site, 8-16 and the location has limited public transport. Your own form of transport is advised.
