At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke ENT Clinic, 1F is seeking a Nurse Navigator who will embrace our mission of Advancing Health Together. Clinic Summary: 1F – ENT and Oral Surgery - The Department of Head and Neck Surgery and Communication Sciences provides medical and surgical services to both adults and pediatric patients related to the treatment of otolaryngology, head and neck diseases to include consultative, diagnostic, therapeutic, and follow up care of inpatients and outpatients. Support services such as audiology, speech pathology, vestibular testing and rehabilitation, laboratory, nutrition, social work, radiology, radiation and medical oncology, and physical therapy. Job Summary: The Nurse Navigator NN is a professional RN with service line specific clinical knowledge who offers individualized assistance across the care continuum to patients, families, and caregivers to expedite and coordinate care, and address health system barriers. The NN assumes responsibility for the coordination of patient care through interdisciplinary and multidisciplinary collaboration to achieve optimal patient outcomes with a focus on high-risk patients or those with complex care needs including multidisciplinary care. The NN has a particular focus on improving transitions in care and adherence to care. Additionally, the NN functions as a clinical advocate and educator for patients. The NN assists to build and maintain community relationships to provide expedient and reliable access to quality care. The NN identifies and alleviates stressors during transitions and barriers to care with the aim to deliver a seamless model of care that benefits patients, family members, providers, and the healthcare team. Work Performed Assess and facilitate coordination of multidisciplinary care across the care continuum. Provide communication, advocacy, and education in a culturally competent manner. Ability to clinically triage new patient referrals efficiently on a daily basis, to ensure timely access to care. Collaborate with multidisciplinary care team and expedite sequence of patient's workup, active treatment, survivorship, and end of life care. Provide communication and reinforcement of clinical information and serve as a conduit between patient and providers/clinicians to address needs of patients. Targeted symptom assessment and management for identified patient pop
