When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Hours: 12 hour shifts Saturday and Sunday.Working in Patient Access and as a member of the Beth Israel Lahey Health BILH System Services team, you can have a career that allows you to grow and advance while making a difference in people’s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record EHR is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey.Job Description:Essential Duties & Responsibilities including but not limited to:Registration:1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.2. Processes patient co-payments, co-insurance, deductibles, and balances
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