AUTOTAX CLERK I PAY PLAN 108 3099800 minimum salary SECTION I JOB SUMMARY Under close supervision performs moderately complex clerical support tasks involving independent judgment Performs a variety of work tasks of a specialized nature including processing registrations property tax payments TABC payments and simple titles Applies knowledge of laws and policies to customer circumstances and works to resolve customer issues Reports to SupervisorManager assigned DISTINGUISHING CHARACTERISTICS This is the first in a series of three taxrelated job classifications within the Administrative Support job family This classification is distinguished from the AutoTax Clerk II in that incumbents typically have limited tasking capabilities do not process complex titles and require extensive supervision to meet standards This is an entrylevel job classification with a pronounced emphasis on customer service DUTIES AND RESPONSIBILITIES Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures Performs and conducts research and interpretation in a variety of substantive areas including whether registrants are in compliance with Texas Traffic Laws Property Tax Code and Alcoholic Beverage Code Applies knowledge of court fines and fees to determine necessary method of transaction completion Analyzes simple tax accountscourt cases and legal documents Processes registrations and property tax payments Determines eligibility of motor vehicle renewals after reviewing scofflaw program Performs tasks necessary to complete mailin license registration subcontractor renewals and title applications Processes simple titles independently Records transactions and maintains manual and computerized journal entries Processes financial reports including receipts claims and disbursements Performs cashiering functions on a rotating basis and balances cash drawer at the end of shift Balances tax revenues to tax payments and receipts on a daily basis Receives posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments Approves shortterm payment arrangements within office guidelines Reviews delinquent accounts and contacts appropriate partys for payment Maintains effective document file and record retrieval system Maintains accountability for files processed through the system Enters data from document receipts into automated record system Compiles information using computer systems Audits data entry reports and prints final reports for other departments Performs general office functions including gathering information and statistical data creating databases and generating reports using spreadsheet and database software Writes and prepares correspondence Provides direction and information to the public on procedures forms and regulations Provides public with file information in person and by telephone and may act as the primary contact for assigned functions May perform general office activities such as ensuring facility availability opening and closing doors and assisting in administrative staff support May staff service counters information booth drive through and lobby areas to assist customers Performs other duties as assigned MINIMUM REQUIREMENTS Education and Experience High School diploma or GED AND two 2 years of increasingly responsible officeclerical experience including the operation of modern office procedures and computer equipment to include word processing spreadsheets databases and a variety of software packages Must have customer service experience OR Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge skills and abilities sufficient to successfully perform the duties and responsibilities of this job Licenses Registrations Certifications or Special Requirements Must have the ability to communicate effectively both in English and Spanish Valid Texas Drivers License Must provide a no criminal record report Must be bondable Preferred Negotiation experience Call center experience Experience in a directly related function Knowledge Skills and Abilities Knowledge of Customer service and resolving customer problems Texas Traffic Laws Property Tax Code and Alcoholic Beverage Code Modern officeclerical practices and procedures and methods File management and techniques Principle and procedures of record keeping Computer equipment to include word processing spreadsheets databases and a variety of software packages Business letter writing grammar and punctuation and report preparation Skill in Working with customers both in person and on the phone Resolving complex problems Conducting research and presenting information Processing financial reports including receipts claims and disbursements Performing cashier duties such as receiving cash issuing and posting receipts for fee payments or other charges Workin
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