Our client is a joint venture company dedicated to accelerating Vietnams energy transition by investing in an endtoend electric twowheeler E2W mobility solution They aim to deliver a seamless consumer experience powered by an integrated digital ecosystemRole OverviewThe Sales Operations Manager owns the commercial operating engine between the companys and its dealer network demand and supply planning stock allocation ordertocash channel master data commission settlement and sales reporting ensuring the network is managed through clear rules accurate data and disciplined executionThis role builds these processes into the companyss ERP Dealer Management System DMS and CRM as systemenforced rules rather than manual routines and acts as the business owner for the commercial modules from requirement definition through testing golive and continuous improvementThe ideal candidate combines handson distribution operations experience with a strong systems mindset and is comfortable designing processes controls and reporting standards from the ground up in a startup environment1 Sales amp Inventory PlanningRun the weekly sales and inventory planning cycle outletlevel forecast consolidation arbitration and supply calloff recommendation with Supply ChainMaintain rolling demand forecasts by dealer and outlet measure and improve forecast accuracy over timeMonitor stock cover stock ageing and replenishment triggers across the network and flag exceptionsCoordinate with Supply Chain and AfterSales on vehicle and spare parts availabilityPrepare planning inputs and scenarios for monthly and quarterly business reviews2 Stock Allocation amp OrdertoCashOwn stock allocation to dealers and outlets under a defined fairshare rule including priority handling under supply constraintOwn the ordertocash process end to end order allocation delivery proof of delivery invoicing receivables trigger and commission accrualManage order exceptions delivery discrepancies and dispute resolution with dealers and internal teamsWork with Finance on credit control dealer payment terms and collection followup maintaining clear segregation of dutiesEnsure transactional discipline complete delivery documentation accurate records and properly logged exceptions3 Channel Master Data amp Dealer Operations SupportOwn channel master data at three levels legal entity selling point and user including outlet coding territory mapping and lifecycle statusSupport dealer onboarding system access master data setup training on operating procedures and firstcycle supportMaintain dealer commercial terms operating documentation and channel records in an organized and auditable formOwn lead registry and attribution rules across the companys dealers and referral partnersCoordinate with Network Development and Area Sales Managers on outlet openings changes and closures4 Commission Incentives amp Trade Programme SettlementCompute and issue dealer commission incentive and trade programme statements based on verified delivery dataTrack programme cost per unit against approved budget and report variances to managementAdminister the dispute adjustment and settlement process with dealersSupport the design of sales programmes and channel commercial terms with the Sales amp Distribution Director and Finance5 Sales Reporting amp Performance AnalyticsOwn a single set of sales KPI definitions calculation logic and reporting cadencePrepare monthly and quarterly performance packs for management reviewReconcile figures across ERP DMS CRM and reported results to ensure one version of the truthAnalyse dealer and outlet performance to support target setting quota cascade and corrective actionProvide ad hoc commercial analysis to support decision making6 Business Systems Ownership ERP DMS CRMAct as business owner for the commercial modules of ERP DMS and CRM ordertocash channel management allocation and settlementTranslate operating processes into system requirements acceptance criteria and user acceptance test scriptsLead user acceptance testing golive support and postimplementation stabilization together with the Business Systems Manager and vendorsMaintain process documentation user guides and control rules drive continuous system improvementEnsure operating rules are enforced by the system rather than by manual routineQualification 610 years of relevant experience in sales operations commercial operations or distribution managementAt least 3 years in a dealer distributor or franchised channel environment in VietnamExperience in automotive motorcycle EV consumer durables FMCG or related industries is preferredProven ownership of a sales and inventory planning cycle PSI or SampOP stock allocation and sellin sellout reporting for a multioutlet networkHandson experience with ERP systems Microsoft Dynamics 365 FampO or Business Central or Odoo covering ordertocash inventory and serialized item handling equivalent depth in SAP or Oracle is acceptedHandson experience with CRM Sal
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