We are hiring for this role on behalf of our client in the EV automotive industrySystems ManagerLocation Ho Chi Minh City VietnamWorkplace Type OnsiteAbout Our ClientOur client is a joint venture dedicated to accelerating Vietnams energy transition by investing in an endtoend electric twowheeler E2W mobility solution They aim to deliver a seamless consumer experience powered by an integrated digital ecosystemRole OverviewThe Systems Manager will lead the design implementation integration and ongoing operation of our clients core business systems includingEnterprise Resource Planning system or ERPCustomer Relationship Management system or CRMDealer Management System or DMSRelated digital platforms and system integrationsThe role will work closely with our clients business functions JV partners and external digital vendors to ensure that the systems are ready for launch meet business requirements operate reliably and can support our clients future growthKey Responsibilities1 Systems Design and ImplementationDevelop our clients systems roadmap and implementation plan for ERP CRM DMS and related platformsWork with each business function to understand operational requirements and translate them into practical system solutionsEnsure that the systems support our clients launch requirements and future business growthRecommend a phased implementation approach that balances business needs timing cost and operational riskMinimize unnecessary system customization and prioritize simple scalable solutions2 ERP ManagementLead the implementation and operation of ERP processes coveringFinance and accountingProcurement and purchase ordersCustomer and vendor managementVehicle battery swapstation and spareparts inventoryWarehouse transactionsCustomer invoicing and dealer payment trackingFixed assetsBudget control and management reportingEnsure that appropriate approval workflows access controls segregation of duties and audit trails are established3 CRM ManagementLead the implementation and operation of CRM processes coveringLead capture and qualificationLead allocation to Agent Hubs dealers retail stores and sales teamsLead followup and conversionTestride registrationCustomer information and interaction historyMarketing campaign managementCustomer inquiries and complaintsSales pipeline and performance reportingEnsure that customer data and leadmanagement responsibilities are clearly defined and properly controlled4 Dealer Management SystemLead the implementation and rollout of the DMS for our clients dealers retail stores and authorized workshops coveringDealer onboardingVehicle ordering and inventoryVIN trackingPredelivery inspectionVehicle Activation and customer handoverBattery Subscription onboarding supportSpareparts orderingService and repair recordsWarranty claimsTechnician certificationDealer performance and lead managementEnsure that the DMS is practical and easy for multibrand dealers to use5 System Integration and Data ManagementDesign and manage integrations between ERP CRM DMS and external platformsDefine which system is the official source of information for customers dealers vehicles inventory orders invoices payments service records and warranty claimsEnsure that data flows accurately and consistently between systemsEstablish standards for master data data quality reconciliation retention and accessCoordinate integrations with the joint venture partners banks payment providers einvoicing systems websites Zalo OA warehouses and other relevant platforms6 Vendor ManagementAct as our clients main point of contact for all digitalsystem vendorsCoordinate vendor activities across design configuration integration testing implementation maintenance and supportDefine clear scopes deliverables timelines service levels and acceptance criteriaMonitor vendor performance project progress system quality and costsEnsure that our clients retains ownership or control of system data documentation configuration records and administrative accessReview vendor invoices based on agreed deliverables and actual completionEscalate delivery delays service failures and unresolved issues when necessary7 Testing and Launch ReadinessDevelop and manage the testing plan for all core systemsCoordinate functional testing integration testing data migration user acceptance testing and golive preparationMaintain a defect log and ensure that critical issues are resolved before launchArrange user accounts access permissions training data loading and system support before goliveDevelop temporary manual processes and contingency plans where systems are not fully readyLead postlaunch stabilization and ensure that outstanding issues are resolved promptly8 System Operations and SupportEnsure the reliable daytoday operation of our clients business systemsEstablish support and escalation processes for employees dealers retail stores and workshopsMonitor system availability interface performance user adoption and recurring issuesCoordinate vendors to
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