AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. ;AssetWatch ;powers manufacturing uptime by delivering an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal. ; We are growing FAST and seeking a ;Field Coordination Manager ;to lead our real-time field support and escalation function. This role ;is responsible for ;ensuring seamless execution of field operations by rapidly resolving issues, supporting field teams, and protecting the customer experience. ; WHO YOU ARE: ; You thrive in fast-paced, high-pressure environments where no two days are the same ; You are highly responsive and take pride in solving problems quickly and effectively ; You are deeply customer-focused and see every issue as an opportunity to deliver excellence ; You communicate with clarity, urgency, and empathy ; You are a natural problem solver who can think on your feet ; You are energized by supporting others and removing obstacles to success ; You are comfortable jumping into any situation and taking ownership ; You are a strong leader who can coach and develop a team in a dynamic environment ; RESPONSIBILITIES: ; Own all real-time field support and escalation management ; Act as the primary point of contact for urgent scheduling conflicts and field issues ; Rapidly resolve issues such as technician availability, customer escalations, and schedule disruptions ; Coordinate with Scheduling to adjust plans as needed while minimizing impact ; Serve as the bridge between field teams, customers, and internal stakeholders during live operations ; Ensure clear and ;timely ;communication across all stakeholders during issues ; Monitor and improve time-to-resolution for field-related issues ; Support field technicians with resources, information, and coordination needs ; Identify ;recurring issues and partner with Scheduling to drive long-term solutions ; Lea..
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