Overview
As a Microsoft Logistics Technician within our Data Center Inventory & Asset Technician DIAT team, you will perform cycle audits, execute incoming/outgoing deliveries, co-ordinate security escorts for third-party vendors, and document inbound and outbound deliveries. This early careers opportunity will allow you to deepen your knowledge of inventory management principles, warranty process management, data bearing device destruction and advance your career in the process. This role is based 100% onsite within one of our Data Centers based in Canberra.
Microsoft’s Cloud Operations & Innovation CO+I is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our Data Center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
- Co-ordinate with suppliers to initiate warranty claim and process failed vendor hardware devices. This includes information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization RMA devices following all Service Level Agreements SLAs related to RMA warranty process.
- Leverage process knowledge and best judgment to complete tasks with minimal direct supervision.
- Maintain a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management IAM tasks.
- Maintain and steward up-to-date and accurate logical information within various inventory management systems e.g., configuration management databases, asset management repositories.
- Ensure detailed physical inventory tr
