Position Summary...What you'll do...Collaborates with stakeholders to obtain market research and data. Reviews key performance indicators and builds action plans to improve performance. Researches, evaluates, and analyzes data to identify and analyze operational and driver experience gaps. Develops and implements solutions to improve program and process metrics . Leads process improvement projects and utilizes data to provide insights.
Understands and participates in all end-to-end aspects of store fulfillment for example, picking, staging, dispensing, delivering customer/member orders through all channels. Drives the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs. Develops and communicates business plans and priorities. Removes barriers and obstacles that impact performance or associate, customer, and driver experiences. Provides resources, identifies performance standards, measures progress, and adjusts performance accordingly. Develops contingency plans, demonstrates adaptability, and supports continuous learning.
Sets clear expectations, performance measures, and goals, and helps team members do the same. Plans for and ensures team member have the information, resources, implementation time, and talent needed to accomplish business initiatives. Identifies and plans for improvement in performance using key business metrics.
Conveys a sense of urgency in ways that motivate team members to complete responsibilities and achieve goals. Pursues the achievement and alignment of measurable and meaningful goals. Leverages resources and talent to achieve business goals. Ensures team members are held accountable for achieving expected results. Prioritizes and balances time, actions, and projects to ensure the accomplishment of results. Monitors progress of others and redirects efforts when goals change or results are not met.
Supports driver supply and driver experiences through root cau
