IBMC is assisting a premier beach club and lifestyle venue in Lombok West Nusa Tenggara Known for its vibrant atmosphere worldclass hospitality and stunning coastal setting our client offers an exceptional dining and lifestyle experience for local and international guests We are seeking a sharp highly organized and fluent Operational Manager to serve as the key operational leader and right hand to company management on the floorThe Operational Manager is responsible for orchestrating daily floor operations ensuring flawless service execution and driving a highquality guest experience across all touchpoints In this highownership role you will lead the FrontofHouse FOH team coordinate seamless crossdepartmental communication Kitchen Bar Reception enforce healthsafety policies and resolve realtime operational bottlenecks You will act as the primary operational liaison for executive management requiring complete fluency in English and a handson floor presenceWorking Location amp Relocation TermsLocation Onsite in Lombok West Nusa Tenggara Beach Club VenueRelocation Policy Open to candidates based in Lombok or those willing to relocate Please note that accommodation flight and relocation allowances are NOT provided by the companyKey ResponsibilitiesFloor Leadership amp Managements Right Hand Oversee daily floor operations manage section allocations organize shift breaks and act as executive managements trusted lead on siteFrontofHouse Supervision Lead motivate and mentor FOH staff supervisors floor servers greeters to deliver warm highstandard hospitalityCrossDepartmental Coordination Maintain continuous realtime alignment between the Kitchen Bar Floor Reception and Management teams during busy service pushes and eventsGuest Experience amp Complaint Resolution Interact with guests on the floor handle special requests and resolve complex guest feedbackcomplaints with professional composureTraining amp Standards Enforcement Conduct staff onboarding daily lineup briefings and ongoing coaching to maintain strict service policies cleanliness presentation and safety standardsOperational Reporting amp Efficiency Identify floor inefficiencies implement practical solutions prepare comprehensive endofshift reports and communicate critical updates to leadershipRequirementsExperience Minimum 46 years of operational leadership experience as an Operations Manager Floor Manager or Assistant Restaurant Manager in a highvolume Beach Club Luxury Resort or HighEnd Hospitality venueLanguage Proficiency Critical Completely fluent in spoken and written English Mandatory for direct collaboration with executive leadership and international guestsLeadership Style Handson flooractive leader who leads by example rather than managing strictly from an office deskProblemSolving Ability Strong agility in managing fastpaced environments crowd flows largescale events and peakhour service rushesInterpersonal Skills Exceptional communication guesthandling diplomacy and crossdepartmental coordination skillsLocationRelocation Based in Lombok OR fully willing to relocate to Lombok independently without relocation allowanceBenefitsCompetitive salary package IDR 13000000 IDR 18000000 GrossHighvisibility leadership role working directly alongside company ownersdirectorsDynamic beach club environment in one of Indonesias fastestgrowing destinations
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