nbsp PURPOSE OF THE POSITION The Support Manager consolidates under a single leadership the technical knowhow information systems supply chain inventory and investment project functions of Metals ensuring that the operating divisions receive consistent timely and factbased supportThe position exists to guarantee that technical knowledge is captured standardised and transferred across the organisation that information systems and data integrity underpin management decisions that materials supplies and inventories are managed with the accuracy and discipline required by a nonferrous manufacturing environment and that investment projects are centrally structured evaluated and followed through to completionThe role operates primarily on a project basis each priority initiative is set up as a defined project with objectives scope resources milestones and measurable results coordinating the contribution of the different areas involved Beyond the direct management of the functions listed above the Support Manager acts as an integrating and impartial interface between the departments of Metals and where relevant its counterparts within the Electric Group translating operational issues into structured analysis and actionable recommendations for Executive Management 2nbsp AREAS OF RESPONSIBILITY 21nbsp KnowHow Process Engineering Materials and Continuous Improvementnbspnbspnbspnbsp Own the Companys technical standards for manufacturing processes including operating parameters process windows capability studies and troubleshooting methodologiesnbspnbspnbspnbsp Lead rootcause analysis of recurring process deviations quality incidents and yield losses ensuring corrective actions are verified and sustainednbspnbspnbspnbsp Manage the materials function raw material and consumable specifications technical qualification of suppliers incoming acceptance criteria alternative material evaluation and failure analysisnbspnbspnbspnbsp Direct the continuous improvement programme Lean Six Sigma Kaizen with measurable targets on OEE scrap and yield changeover time energy consumption and cost per tonnenbspnbspnbspnbsp Build and maintain the Companys technical documentation and knowhow repository ensuring that best practices developed in one division are transferred and standardised across the othersnbspnbspnbspnbsp Provide technical support to capital projects specification review technology benchmarking commissioning support and postinvestment performance verification22nbsp Information Technologynbspnbspnbspnbsp Define and execute the IT roadmap in alignment with the Companys operational and commercial prioritiesnbspnbspnbspnbsp Ensure the reliability availability and security of infrastructure networks and business applications including cybersecurity policy and business continuity planningnbspnbspnbspnbsp Act as the business owner of the ERP Working hand in hand with the IT Analyst define and maintain the fundamentals on which the system is built organisational structure product and material coding bills of materials routings costing model stock movements and transaction logic ensuring at all times that the ERP reflects how the business actually operates rather than the reversenbspnbspnbspnbsp Keep the ERP aligned with the evolution of the business assess the impact of new products processes divisions plants or commercial models on the systems design and lead the corresponding configuration or development changes in a controlled and documented mannernbspnbspnbspnbsp Translate business requirements into functional specifications for the IT Analyst and external providers validate the resulting solutions before deployment and ensure user training and adoptionnbspnbspnbspnbsp Own master data governance process mapping user discipline and the integrity of the data used for management reporting guaranteeing a single reliable source of information for decisionmakingnbspnbspnbspnbsp Drive digitalisation of shopfloor data capture production reporting and management dashboards reducing manual consolidation and reporting lead timesnbspnbspnbspnbsp Manage IT budgets service providers licensing and service levels23nbsp Supply Chainnbspnbspnbspnbsp Ensure continuity of supply of raw materials consumables spare parts and services at competitive total cost in coordination with Procurement and Production Planningnbspnbspnbspnbsp Establish and monitor supplier performance in delivery lead time documentation and technical compliance escalating deviations with supporting evidencenbspnbspnbspnbsp Oversee logistics imports and customs coordination ensuring compliance with local regulations and correct documentation flownbspnbspnbspnbsp Support the sales and operations planning cycle aligning demand forecasts production capacity and material availability24nbsp Inventory Managementnbspnbspnbspnbsp Own inventory accuracy across all locations implementing cycle counting reconciliation procedures and clear accountability for stock movementsnbspnbspnbsp
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