The Company ampnbsp Hooker Furnishings in its 102nd year of business is a designer marketer and importer of case goods leather furniture fabricupholstered furniture and outdoor furniture for the residential hospitality and contract markets The company is committed to delivering quality products exceptional customer experiences and innovative solutions to retailers designers and consumers worldwide ampnbsp The Position ampnbsp Hooker Furnishings Corporation is currently recruiting a Credit Assistant to support the daytoday administration of customer accounts and the Accounts Receivable function This fulltime position is well suited for a detailoriented professional with 13 years of accounting accounts receivable or related customer service experience The successful candidate will be comfortable communicating with customers by phone email and other channels while maintaining accurate account records and resolving accountrelated questions ampnbsp This position will be based in Martinsville VA or High Point NC ampnbsp Main Duties and Responsibilities Serve as a primary point of contact for customers by phone with frequent daily telephone communication required to address account inquiries resolve issues and provide timely customer service Respond promptly and professionally to customer inquiries regarding account balances invoices payments discrepancies and other accountrelated matters Research and resolve billing questions and payment discrepancies on individual customer accounts Apply customer payments and process credits adjustments and refunds as needed Monitor assigned customer accounts for timely payment and follow up on pastdue balances Maintain accurate and uptodate customer account records Prepare and distribute account statements invoices and related correspondence Perform general administrative duties including data entry and maintaining Accounts Receivable documentation Collaborate with Sales Customer Service and other internal departments to research and resolve customer account issues Assist with monthend reporting and account reconciliations as needed Perform other duties and responsibilities as assigned Candidates that would be a great fit Associate degree required in Accounting Finance Business or a related field 13 years of experience in Accounts Receivable accounting or a related customerfacing role Basic knowledge of accounting principles and Accounts Receivable processes Strong verbal and written communication skills Willingness and ability to communicate professionally with customers by phone Proficiency in Microsoft Office including Excel Outlook and Word Experience with accounting or ERP software is a plus Strong organizational skills and attention to detail Ability to manage multiple accounts prioritize tasks and meet deadlines in a fastpaced environment Professional customerserviceoriented demeanor Why should you apply A company dedicated to fostering a welcoming and supportive workplace where all individuals are valued and respected Competitive compensation plans 8 paid holidays Plus an additional 2 floating holidays Paid sick and vacation time The ability to be a part of a Multinational global organization with locations in the US and offices in Vietnam Career development focus including training opportunities and leadership development programs Tuition reimbursement program Emphasis on charitable giving and volunteering in our communities Focus on ESG Environmental Social and Corporate Governance Comprehensive medical dental vision plans including a generous employer health saving account HSA contribution each plan year Matching 401k employer contributions ampnbsp Schedule MondayFriday day shift Friday may be eligible for remote work based on business needs and supervisors approval ampnbsp Pay 3500042000 annual salary depending on experience
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