Weekend Intake amp Admissions SpecialistLocation South Africa RemoteEmployment Type FullTimeSchedule ThursdaySunday 12hour shiftsHours Either 1000 PM1000 AM EST or 600 PM600 AM ESTPTO 14 daysSalary R 2650030000About the RoleWere looking for a compassionate highly organised Weekend Intake amp Admissions Specialist to be the first point of contact for prospective patients and families reaching out for supportThis is a phonefocused role where youll speak with people who may be distressed hesitant or unsure about taking the next step Youll need to build trust quickly understand their situation gather accurate information guide them through the intake process and help move appropriate prospects toward admissionYoull also be responsible for detailed documentation CRMEMR updates followup and making sure the weekday admissions team receives clear and complete handoffsThis role is ideal for someone who is warm and empathetic but also confident organised persistent and comfortable having difficult conversationsRequirementsKey ResponsibilitiesIntake amp AdmissionsHandle incoming calls from prospective patients and familiesBuild rapport and create a supportive professional experience from the first interactionAsk thoughtful questions to understand the callers needs and circumstancesGuide qualified and motivated prospects through the intake and admissions processClearly explain next steps and help callers move forward where appropriateRecognise when a caller needs empathy and support versus when a more direct approach is neededHandle sensitive emotional and sometimes difficult conversations calmly and professionallyFollowUp amp Lead ManagementFollow up consistently with prospective patients who may take several days or weeks to make a decisionMaintain accurate lead information and followup activity in the CRMTrack conversations next steps and outstanding informationMake sure motivated prospects dont fall through the cracksMaintain persistence while remaining respectful and empatheticDocumentation amp HandoffsEnter detailed and accurate notes into the CRMEMRKeep patient and prospect information organised and up to dateDocument conversations relevant information and next steps clearlyEnsure clean and complete handoffs to the weekday admissions teamFollow established intake and documentation proceduresRequirementsYou must have previous experience in a phonebased intake admissions healthcare customer service sales or similar roleWere looking for someone withStrong professional phone skillsExperience speaking with customers patients families clients or prospects by phoneStrong communication and active listening skillsExcellent organisation and attention to detailExperience using CRM systemsThe ability to learn new CRMEMR systems quicklyStrong documentation and notetaking skillsExcellent followthrough and persistenceAbility to manage multiple leads and conversations at different stagesConfidence handling difficult emotional or sensitive conversationsAbility to work independently without constant supervisionReliable availability for overnight weekend shiftsPreferred ExperienceExperience in any of the following would be particularly valuableBehavioral healthMental healthRehabilitationHealthcare intakePatient coordinationAdmissionsCase managementMedical call centresPatientcustomer supportConsultative salesHightouch customer serviceEmpathy amp JudgmentYoull be dealing with a sensitive population so you need to be able to read the situation and understand when someone needs reassurance patience and empathy versus when they need clear direction and encouragement to take the next stepStrong Phone CommunicationYou should be confident and natural on the phone able to build trust quickly ask the right questions explain information clearly and guide callers through the intake processOrganisation amp DocumentationYou need to be extremely organised Accurate CRMEMR notes clear documentation followups and handoffs are a major part of the rolePersistence amp FollowThroughProspective patients may not make a decision immediately You need to be comfortable following up over a one to twoweek period and keeping track of where each prospect is in the processDifficult ConversationsYou should be comfortable speaking with people who may be upset distressed frustrated or hesitant while remaining calm professional and compassionate
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