DescriptionJob TitlenbspAccount ManagerLocationnbspSouth AfricaJob TypenbspFullTime RemoteWorking HoursnbspUS Hours 9am5pm ESTSalarynbspR33 500 R35 000Were looking for a relationshipdriven Account Manager who thrives in a fastpaced environment and enjoys building strong longterm client partnershipsThis role is ideal for someone who can confidently manage multiple client accounts coordinate with internal teams resolve challenges proactively and ensure both clients and contractors receive an exceptional experienceRequirementsWhat Youll Be DoingManage a portfolio of client accounts and build longterm relationshipsAct as the main point of contact for clients and contractorsResolve client and contractor queries and escalations in a timely professional mannerCoordinate closely with internal teams to ensure smooth service deliveryMonitor account performance and maintain accurate client recordsFollow up on outstanding actions and ensure tasks are completed through to resolutionIdentify opportunities to strengthen client relationships and improve the overall client experienceWork across multiple systems while maintaining accuracy and attention to detailWhat Were Looking For35 years of experience in Account Management Client Success Customer Success or a similar clientfacing roleExperience within BPO staffing recruitment healthcare or professional services is highly preferredProven ability to manage multiple client accounts simultaneouslyExperience handling client and contractor issues with a solutionfocused approachStrong communication and relationshipbuilding skillsExcellent organizational skills with the ability to prioritize competing tasksA proactive mindset with strong followthrough and accountabilityComfortable working independently in a remote environmentSoftware amp ToolsTraining will be provided so previous experience with every platform isnt essential However experience with the following would be an advantageZoho CRMGoogle WorkspaceMicrosoft OfficeHubstaffAI productivity toolsTechnical RequirementsStrong digital literacy and the ability to learn new CRM reporting recruitment and workflow systems quicklyComfortable working across multiple platforms while maintaining accurate client and contractor recordsReliable internet connection and a professional home office setup
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