Overview
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work. We make doing business with Microsoft easy.
Microsoft Enterprise Direct Operations, within Microsoft Business Operations, provides direct and centralized operations services for customers to transact with Microsoft. We are accountable for designing and executing services across the customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focus on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience. Our organization focuses on order to cash lifecycle for Microsoft products and services. The process team’s mission is to drive significant and transformative changes that align with the organization’s long-term strategic goals while maintaining a culture of continuous improvement.
Position Description:
In this management role you will lead a Process Management team, providing end-to-end leadership for process performance, program strategy, governance, portfolio execution, and continuous improvement. This leader will manage and develop a team responsible for designing and executing complex programs, documenting compliant processes and controls, anticipating risks and dependencies, and translating business priorities into clear plans, requirements, milestones, and measurable outcomes. The Group Manager will partner across engineering, operations, finance, field, and other stakeholders to establish effective rhythms of business, align resources, strengthen accountability, and ensure successful change adoption. The leader will use customer feedback, benchmarking, KPIs, scorecards, dashboards, and cost-benefit analysis to improve efficiency, quality, compliance, customer experience, and business value. They will also champion continuous improvement, AI, automation, and proven methodologies while building team capability and delivering results in a complex, matrixed, and dynamic environment
As the leader of this team, you will also be required to recruit, develop and support the careers of a talented and motivated team, leading them as the business evolves and changes in support of our customers. You will be expected to model our leadership principles and create an open and inclusive environment to allow individuals to do their best work. As a critical member of the management team, you will also be able
