Overview
Within the Azure Chief Product Office organization, the Customer and Field Experience CFx team aims to support successful Azure adoption among top customer and strategic segments, as well as equip partners in the Field sales and support organization to broaden adoption. Several roles within CFx collaborate closely to fulfil this objective. This particular role involves direct engagement with customers, facilitating adoption through solutions engineering and program management of platform improvements. The team builds engineering relationships with key customers via PM engagement and technical assistance and also oversees platform enhancements based on customer requests and reported issues. The objective is to improve the resiliency, stability, scalability, elasticity, performance, and supportability of the platform for essential workloads.
This Senior Technical Program Manager role focuses on direct engagement with enterprise customers -that operate at massive scale and hold a high bar for platform reliability, performance predictability, cost efficiency, and operational excellence. These customers push Azure in ways that surface the most complex and meaningful platform challenges. You will operate at the intersection of customer engineering teams, MCAPS, and Azure Core service teams, driving execution of complex technical programs that address real customer pressure. The role combines deep technical engagement, disciplined program leadership, and hands-on execution to turn customer insights into measurable platform improvements. This is a high-visibility opportunity to work closely with some of the most technically advanced customers in the world, influence Azure Core engineering outcomes, and see your work directly shape how Azure evolves to support mission-critical workloads.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Customer Technical Engagement: Act as the primary engineering point of contact for top customers, partnering with customer engineering teams, MCAPS technical team, and Azure service owners. Lead technical discussions to clarify requirements, dependencies, and constraints, and build trusted relationships through strong execution and technical credibility.
- Program Planning & Execution: Own delivery of complex, cross-team technical programs, including scope definition, milestones, dependencies, and execution plans. Define success criteria, track progress, manage risks, and coordinate Azure engineering teams to deliver high-quality outcomes.
- Escalation & Issue Management: Support customer engagements during technical issues and escalations by coordinatin
