When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.The Division of Pulmonary, Critical Care, & Sleep Medicine at Beth Israel Deaconess Medical Center BIDMC has over 40 physicians and nurse practitioners who provide comprehensive care for patients with critical illness, chest, lung/airway conditions, and sleep-related disorders. The division is a teaching practice for Harvard Medical School. The Patient Service Representative is the first point of contact for our patients. They are responsible for answering, triaging, and scheduling all provider appointments that are essential elements of patient care across our distributed campus.This position is located at BIDMC in the Longwood area of Boston, MA. Work schedule is Monday to Friday from 8:30am - 5:00pm. This role may be eligible for a hybrid schedule after 8 months of satisfactory performance.Job Description:Job Summary: Directs patient access to the practice by answering, screening, and processing a high volume of incoming calls in a dedicated call center.Essential Responsibilities: Answers, screens, and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within the scope of knowledge and authority to determine the type of appointment, appropriate provider, and urgency needed.Utilizes a centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in the system. Document appropriate payer information, including worker's compensation and auto liability.Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and pro
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