At HCF, we put people before profit. As Australia’s largest not-for-profit health insurer, we’re on a mission to make healthcare more understandable, affordable and human and our digital products play a huge part in making that happen.Digital Product Manager - 12 Month Contract Sydney | HCF House | Digital Enterprise, Member ExperienceBuild digital experiences that make healthcare simpler.We’re looking for a Digital Product Manager to join our Digital Enterprise, Member Experience team and own key digital product workstreams across payments, billing, claims and self-service experiences.What you’ll doYou’ll take products from discovery through to delivery and continuous improvement, using customer insight, data and experimentation to create digital experiences that genuinely make life easier for our members.You’ll:Own and prioritise the digital product roadmap and backlog, balancing member needs, business outcomes and regulatory requirements.Lead discovery to identify member pain points, market opportunities and ways to improve self-service.Partner with technology, business and delivery teams to design and deliver seamless digital experiences.Use data, analytics and customer research to measure performance and make evidence-based product decisions.Define and track product KPIs including digital adoption, transaction success, claims completion, customer effort and CSAT.Champion the product vision and build alignment across stakeholders, including senior leaders.Identify and remove barriers to delivery, ensuring teams can continuously deliver meaningful value.What you’ll bringYou’re an experienced Digital Product Manager who knows how to navigate complex products, systems and customer journeys — ideally within a regulated environment.You’ll have:Proven experience managing digital products across payments, billing, claims, reimbursement or financial transactions.Experience delivering end-to-end digital journeys, from discovery and submission through
