Job Title: Enterprise Service Desk Associate TechnicianJob Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * *CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service EITaaS contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.We are looking for enthusiastic and driven individuals to join our team as an Enterprise Service Desk Associate Technician. This critical role efficiently manages and prioritizes incoming support requests. You are responsible for quickly assessing the nature and urgency of each issue, categorizing it appropriately, and routing it to the correct support tier for resolution. By providing initial troubleshooting steps and guiding users through basic solutions, this triage role aims to resolve simple issues on the first contact. If you excel in dynamic environments, enjoy solving technical challenges, and take pride in delivering exceptional customer service, this is your opportunity to make a meaningful impact as part of a mission-driven support team.With our operations running 24/7, you’ll have the chance to embrace a dynamic work schedule that includes day shifts, weekends, and swing shifts. In addition, you’ll enjoy the potential for hybrid work options.Responsibilities:Initial Assessment and Categorization: Quickly evaluate incoming support requests to determine their nature and urgency, categorizing to ensure they are routed to the appropriate support tier.First-Line Troubleshooting: Provide initial troubleshooting steps to users, aiming to resolve simple issues on the first contact by guiding users through basic solutions and offer self-help resources when applicable.Escalation Management: Identify complex issu
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