Overview
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
The Success Programs Delivery POD enables customers to accelerate value realization from Microsoft cloud investments by ensuring high-quality, consistent, and scalable delivery of Success Program engagements.
The team operates as the execution backbone of the Success Programs model, orchestrating delivery partners, ensuring adherence to standards, and maintaining strong governance across planning, execution, and outcomes.
By combining operational discipline, technical fluency, and customer-centric leadership, the POD drives predictable delivery, continuous improvement, and trusted execution at scale—while adapting to local market dynamics and regulatory requirements.
The POD Lead is responsible for end-to-end delivery orchestration of Success Programs within their assigned geography, ensuring that customer engagements are delivered with the highest standards of quality, compliance, and customer satisfaction.
This role leads the operational execution of Success Programs by managing delivery partners, guiding delivery professionals, enforcing governance and delivery standards, and acting as the primary escalation and quality authority. The POD Lead works closely with CSAMs, internal stakeholders, and partners to align delivery execution with customer priorities and Microsoft business objectives.
In Ireland, the POD Lead plays a critical role in balancing global delivery standards with local market, regulatory, and cultural requirements, enabling scalable execution while protecting customer trust, delivery quality, and business continuity.
The POD Lead role is in charge of ensuring quality and stakeholder management of the Success Programs
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Drive Strategic Customer Success & Business Outcomes: Lead highly complex customer engagements by delivering secure, resilient, AI-enabled solutions, removing blockers, managing risks, resolving executive-level escalatio
