Overview
Microsoft Copilot is transforming how people work by helping them reason across information, stay in context, and accomplish more. Copilot Memory is a foundational part of that experience: it enables Copilot Chat to understand durable user context and deliver more personal, proactive, and trustworthy assistance while preserving enterprise-grade controls.
The Copilot Work Memory team is evolving memory from user's work context & history continuity into a governed, evaluable, multi-source capability grounded in user's real communications, documents, meetings and work content. The team is solving hard product and technical problems across memory generation, freshness, retrieval, serving, evaluation, transparency, safety, privacy, latency, and cost.
We are looking for a Senior Product Manager to own key product areas for Memory in Copilot Chat. This role requires strong technical fluency, excellent end-to-end product judgment, and a hands-on approach to AI quality and evaluation. You will translate customer needs, product signals, and competitive gaps into clear platform and experience requirements, then align engineering, applied science, design, research, security, privacy, and partner teams to deliver measurable customer impact. You ll also work across other teams driving critical parts of Copilot Memory eg Chat Memory
The ideal candidate combines customer obsession with systems thinking: someone who can move comfortably from user scenarios and interaction flows to quality metrics, experiment design, platform tradeoffs, and executive-level decisions. You will operate with significant autonomy in a fast-moving area and help establish the product practices that allow Copilot Memory to improve safely and rapidly.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Own product strategy, roadmap, and execution for key Work Memory capabilities in Copilot Chat, connecting customer scenarios to platform investments and measurable outcomes.
- Define end-to-end user experiences for how Copilot captures, refreshes, retrieves, uses, explains, and allows users to control memory across relevant Copilot Chat scenarios.
- Translate customer needs, usage and feedback signals, support themes, and competitive insights into durable platform-level requirements rather than one-off feature solutions.
- Lead the product quality and evaluation strategy for your area, including representative scenario sets, rubrics, offline evaluations, synthetic or controlled test environments, online metrics, experiment design, regression protection, and failure analysis.
