At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Patient Service Associate PSA - Duke Urgent Care Holly Springs **$2,500 commitment Bonus for Eligible Candidates** Duke Urgent Care Holly Springs provides convenient, high-quality walk-in medical care for patients of all ages with non-life-threatening illnesses and injuries. Located within the Duke Health Holly Springs campus, the clinic offers same-day treatment for conditions such as respiratory infections, flu symptoms, minor injuries, sprains, cuts, and other acute health concerns. Services include on-site diagnostic testing, X-rays, vaccinations, and routine physicals, helping patients receive timely care when their primary care provider is unavailable. The department is committed to delivering compassionate, patient-centered care while supporting Duke Health's mission of excellence, innovation, and community health. Location: 401 Irving Parkway, Suite 130, Holly Springs, NC 27540 Hours: 8am – 8pmm Monday through Sunday What you will do: As a Patient Service Associate, you will be responsible for coordinating and performing a variety of administrative tasks to support the daily operations of the clinic. This includes clinic preparation, verifying patient identification, managing check-in and check-out processes, posting charges, handling cash transactions, and scheduling patient appointments. Additional duties include delivering exceptional customer service, managing message distribution, coordinating ancillary service scheduling and preparation, and processing patient referrals. Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and dis
