Serve as a trusted leader and resource in advancing disability access, accommodation services, and healthcare compliance across a complex academic health system. Be You. Duke Access and Accommodation Services DAAS provides guidance and assistance to ensure Duke University meets its responsibilities under the Americans with Disabilities Amendments Act ADA, Section 504 Rehabilitation Act of 1973, and similar laws. This includes facilitating requests for reasonable accommodations and acting as a resource for anyone with questions arising in those areas. The Director of Healthcare Accessibility and Accommodation is expected to be an integral part of Duke’s compliance framework while providing competent, consistent, and compassionate service. The Director of Healthcare Accessibility and Accommodation is responsible for supporting the Duke University Health System DUHS in meeting its compliance responsibilities. This includes reviewing and updating policies around accessibility and patient accommodations, providing support to units in navigating ADA-related questions or issues, partnering with other offices to determine and address needs, and creating and executing strategic plans designed to ensure consistent and effective compliance with legal responsibilities. Work Arrangement – Hybrid This not a remote position. DEPARTMENTAL PREFERENCES/SKILLS Bachelor's degree in a related field e.g., disability studies, counseling, education or some combination of education and experience is required. A Master's degree is preferred. Strong working knowledge of the Americans with Disabilities Amendments Act ADAA, Section 504 of the Rehabilitation Act of 1973, and other disability-related laws and regulations, with particular understanding of its application in healthcare settings. Experience applying the ADAA and Rehabilitation Act in a healthcare setting, including in the context of patient or companion accommodations/access, accessible healthcare facilities and diagnostic equipment, and other healthcare-specific issues. Demonstrated leadership skills. Experience in successfully developing strategic goals, gaining buy-in, and developing and executing appropriate plans. Experience working with individuals with disabilities. Excellent analytical skills. Effective and flexible communication and interpersonal skills to work collaboratively with patients, faculty, staff, and other stakeholders. Strong organizational skills and attention to detail to manage multiple tasks and prioritize workload effectively. Ability to maintain confidentiality and handle sensitive information appropriately. Proficient computer skills, including experience with assistive technologies and office productivity software. MINIMUM QUALIFICATIONS Education - Work requires a general business background, generally equivalent to a bachelor's degree in a business-related field. Experience - Work requires 4 years of related business or administrative experience to acquire competence in
