Overview
Microsoft.com is evolving from a transactional website into an intelligent, data-driven customer decision platform. We are seeking a Experimentation Manager, Marketing to support the Commercial Cloud and AI business by improving priority customer journeys through experimentation, analytics, personalization, and disciplined execution. This individual contributor role sits at the intersection of customer intent, business strategy, web experience optimization, analytics, and experimentation. You will partner with the digital marketing managers to identify growth opportunities, prioritize tests, and scale proven improvements that increase engagement, conversion, lead generation, pipeline influence, and revenue outcomes. This candidate will have sound analytical and business judgment, effective cross-functional collaboration, and the ability to turn customer and performance insights into clear recommendations and measurable results.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
- Support the Commercial Cloud portfolio by identifying opportunities to improve priority Microsoft.com customer journeys.
- Partner with business stakeholders to translate goals, customer needs, and performance gaps into a focused growth and experimentation backlog.
- Develop clear hypotheses, test plans, success measures, and business rationale for prioritized experiments.
- Coordinate with UX, Analytics, Development, Product Marketing, and Site Management partners to launch high-quality tests and journey improvements.
- Use analytics, customer research, behavioral insights, telemetry, and experiment results to evaluate performance and identify actionable opportunities.
- Analyze results and communicate concise recommendations, implications, and next steps to business and cross-functional stakeholders.
- Document and share learnings, contribute to experimentation governance, and reuse proven practices across relevant Commercial Cloud journeys.
- Manage day-to-day execution with agency or vendor partners as needed, escalating risks and trade-offs while keeping work aligned to business priorities.
- Embody our Culture and Values
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years experience in experimentation, analytics, digital marketing, product management, web strategy, growth strategy, or a related field
- OR equivalent experience.
