Overview
The role is intentionally targeted at early-career talent, providing accelerated learning, mentorship, and experience across customer success and AI-led transformation.
In Elevate, we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. Elevate’s mission is to widen the circle of opportunity by strengthening education, social impact and workforce systems so people can thrive in the AI economy. We do this by strengthening the institutions and systems communities rely on so people can learn, work, and thrive in the AI economy, bringing together trusted technology, training, and partnerships to help ensure AI delivers real opportunity.
The CSAM is an early-in-career Customer Success Account Manager who delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities. These CSAMs act within a pod model.
Working under the direction of senior CSAMs and a Manager, the CSAM operates within a defined pod covering a shared portfolio of accounts. The role contributes to portfolio-level intelligence, execution orchestration, and reactive signal aggregation – reducing context-switching for senior CSAMs and accelerating customer outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Executive partnership and execution
- Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.
- Support agent and Copilot adoption motions across assigned pod accounts.
- Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.
Portfolio-level intelligence and preparation
- Maintain deep, current account context across the pod’s defined portfolio.
- Synthesize account signals into “what’s changed / what matters now”
- Detect risks, upcoming deliveries, upcoming milestones, and open threads.
- Detect portfolio patterns such as recurring blockers across multiple accounts.
Execution orchestration not delivery
- Track delivery and milestone progress with partners and Cloud Solution Architects on behalf of senior CSAMs.
- Map dependencies across workloads and milestones.
- Proactively flag drift before the customer raises it.
- Coordinate remediation follow-ups across internal teams.
Reactive signal aggregation
- Monitor reactive support signals – case volume, aging, repeat drivers – across the pod portfolio.
