Overview
The International Customer Success Organization iCSU mission is to deliver and scale world-class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers worldwide. We help customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered.
We are looking for a Principal Cloud Solution Architect, Cloud and Agentic AI Solutions to help customers move AI applications and agents from experimentation to production on Azure in the New York and greater New York Metro area. In this customer-facing role, you will lead technical engagements across architecture design, proof of concepts, pilots, and production milestones, accelerating adoption of Azure AI Foundry, Agent Factory, GitHub, app platforms, and supporting data services. As part of the Cloud and AI Apps team, you will use repeatable IP, templates, agents, Factory, Unified VAS, and Acceleration Programs to deliver scalable outcomes, generate incremental pipeline, and improve customer time-to-value. You will help ensure customer health, resiliency, sovereignty, security, capacity, and optimization for mission-critical workloads, while contributing feedback and reusable assets that improve delivery quality at scale. This role is 100% remote.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Engage with customer IT and business leaders to understand their application, agent, data, and AI priorities, and design secure, scalable solutions that drive business value, customer confidence, and production adoption.
- Lead technical engagements across architecture design, proof of concepts, pilots, and production milestones to accelerate adoption of Azure AI Foundry, Agent Factory, GitHub, app platforms, integration services, and supporting data services.
- Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the Customer Success Account Manager.
- Drive next best actions and generate incremental Cloud pipeline from each engagement.
- Deliver repeatable intellectual property IP and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
- Provide delivery oversight and escalation support for key Factory engagements across AI Apps, agents, and app innovation projects, using C
