Overview
Microsoft Advertising is seeking a Director, Technical Solutions to lead a global organization of Technical Account Managers and Technical Solutions professionals supporting strategic customers, agencies, technology partners, and publishers.
This organization serves as the technical bridge between customers and Microsoft Advertising. The team works alongside sales, product, engineering, and customer-facing stakeholders to help customers successfully adopt, integrate, optimize, and scale Microsoft Advertising solutions.
The Director, Technical Solutions is responsible for defining the vision, strategy, and operating model for the Technical Solutions organization while developing high-performing teams and cultivating solid partnerships across the broader Microsoft ecosystem.
This role requires a combination of technical depth, customer-facing leadership, business acumen, organizational leadership, and a passion for helping customers achieve measurable business outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
AI Experiences employees who live within a 50- mile commute of a designated Microsoft Hub in the U.S. are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.
Responsibilities
- Lead the Technical Solutions Organization- Lead and develop a global organization of managers and technical professionals.
- Define the long-term vision, strategy, priorities, and operating model for Technical Solutions.
- Build an inclusive, high-performance culture focused on customer impact, accountability, innovation, and continuous improvement.
- Drive workforce planning, talent development, succession planning, organizational health, and hiring.
- Drive Strategic Customer Success- Build trusted relationships with executive stakeholders across strategic customers, agencies, publishers, and technology partners.
- Ensure customers receive proactive technical guidance that accelerates adoption and business value realization.
- Serve as a senior escalation leader for complex and business-critical customer situations.
- Create scalable engagement models that balance exceptional customer experiences with operational efficiency.
- Accelerate Product Adoption and Growth- Partner with commercial teams to drive adoption of new products, capabilities, APIs, measurement solutions, and emerging technologies.
- Identify opportunities to increase customer success through firmer technical engagement, improved onboarding, and expanded utilization of platform capabilities.
- Establish repeatable best practices, playbooks, and customer engagement fram
