Daily communication with outsourced team in Rivervale, NJ to assist and resolve daily issues and escalations • Handle internal/external escalations from Service Partners, Field Ops & AR team • Review requested labor rate with contract and upload the new rates into the system • Assisting in auditing of warranty claims before warranty closing • Compile and manage large amount of data from the system • Prepare Ad Hoc reports related to warranty trends, cost, etc. Background/Experience...
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