7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563CarMax, the way your career should be! Position Overview
As a Business Operations Associate Lead, you will mentor and guide Business Operations Associates while ensuring smooth operations across store departments. This leadership role combines team development, operational excellence, and exceptional customer service. You’ll oversee critical processes such as cash management, transaction auditing, and paperwork accuracy—all while fostering a positive, collaborative work environment. If you’re passionate about leadership and thrive in a fast-paced setting, this is your opportunity to make an impact.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
Mentor and coach Business Operations Associates, supporting their growth and training.
Serve as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns.
Delegate and monitor Business Office tasks to maintain efficiency and accuracy, and assist store teams across departments, ensuring compliance with CarMax standards.
Deliver exceptional customer service, explaining processes and answering questions clearly.
Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation.
Manage cash operations, including deposits, safe handling, and security protocols.
Follow CarMax Environmental, Health and Safety EH&S requirements and maintain a clean and orderly work area.
Required Qualifications
Ability to create a positive, team-oriented environment and resolve customer or associate
