Overview
Step into a role where your ideas spark innovation and your impact is felt every day. As a Cloud Solution Architect Business Applications Customer Engagement and Field Service in the AI Business Solutions Cloud Solution Architects team, you help customers navigate their frontier artificial intelligence transformation. You work at the leading edge of Microsoft technologies, in a rapidly changing environment where you are empowered to focus your energy where it creates the greatest impact for customers and the business. You collaborate closely with a strong community of peers who share knowledge, support each other, and co-create solutions that align to real customer business needs.In this role, you translate complex customer business processes into modern cloud and artificial intelligence powered solutions across D365 Customer Engagement and Field Service. You guide customers through designing and implementing business applications that streamline operations, enhance agent and frontline experiences, and create durable value. You connect business and technical stakeholders, shaping architectures that are resilient, secure, and ready to scale. By combining your technical depth with business acumen, you help customers realize measurable outcomes and strengthen long-term partnerships. At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.
Responsibilities
Serve as the voice of the customer across internal teams by gathering and sharing insights and feedback, identifying patterns across customers and industries, and influencing product roadmaps and priorities to address emerging needs.Define and drive customer conditions of success, focusing on end-to-end experience, value realization, and acceleration of digital transformation through efficient, connected solution delivery.Identify and translate customer business and technical problems into industry-aligned architectures and solutions mapped to business outcomes and return on investment, including proof of concept and minimally viable product scenarios.Proactively uncover, qualify, and manage new opportunities for consumption, usage, and expanded solutions at scale, collaborating across Microsoft and partner teams to execute against the customer engagement model.Lead and contribute to virtual teams, readiness, and community activities by mentoring others, sharing proven practices, and helping develop scalable intellectual property, methodologies, and repeatable models that enable solutions to scale across customers. Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and
