CRM Product ManagerSalary Range 50007000Benefits of Joining Us Performance related pay Salary increment 2 Medical AllowanceResponsibilities Develop and enhance ZingKeys CRM platform with a strong focus on B2B sales workflows and sales operations Build CRM capabilities across the full sales cycle including lead capture and qualification opportunity management pipeline progression and deal closure Define the relationships and workflows between key CRM objects such as Leads Accounts Contacts Opportunities and Activities across various sales scenarios Design solutions for pipeline management customer followups tasks and reminders quotations approvals sales forecasting and workflow automation Collaborate directly with customers Sales and Implementation teams to understand business sales processes and translate common needs into scalable CRM features Develop customer engagement capabilities across Email WhatsApp Business Telephony and Web Forms including necessary CRM integrations Build sales dashboards pipeline analytics conversion funnels and forecasting tools to help sales teams and managers track performance and make informed decisions Identify and implement practical applications of AI throughout the sales journey such as Lead Scoring conversation summaries sales recommendations automated followups and AI Sales Assistants Produce Product Requirement Documents PRDs user stories workflows and prototypes and work closely with UIUX Engineering and QA teams throughout development testing and releaseRequirements Bachelors Degree in Computer Science Information Systems Business or a related discipline At least 3 years of relevant experience in CRM SalesTech or B2B SaaS products preferred Strong understanding of B2B sales processes particularly Lead Management Opportunity Management Pipeline Management and Sales Forecasting Ability to understand different sales models business rules and operational workflows and design CRM solutions that are configurable and scalable Strong business analysis and product design skills with the ability to independently develop PRDs workflows and prototypes Comfortable working across customers Sales Implementation UIUX Engineering and QA teams to bring product requirements through to releaseAdded Advantage Handson experience with Salesforce HubSpot Microsoft Dynamics 365 Zoho CRM or Freshsales either in product development or implementation Background in CRM implementation CRM consulting Sales Operations or Revenue Operations RevOps Experience with B2B SaaS SalesTech or MarTech products Familiarity with WhatsApp Business Email Telephony Marketing Automation and Lead Capture Good understanding of APIs Webhooks CRM data models system integrations and multitenant SaaS environments Experience building AI or agentbased features for CRM sales automation or sales intelligence
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