When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Mon-Fri, 3:30-12AM Performs a variety of functions to support an accurate, safe and customer-focused patient access process. Ensures that all proper patient financial and demographic information is obtained and processed so Mount Auburn Hospital MAH is fully reimbursed for clinical services provided. Handles patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Ensures that the patient experience in accessing healthcare at MAH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preservedJob Description:Job DescriptionPrimary ResponsibilitiesRegisters patients presenting for visits. Explains the registration process to patients and responds to patient questions.Processes patient co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day. Assists patients with Kiosk check-in as needed.Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries ABNs, consents and waivers.Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience. Completes registrations on inpatient units who may
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