About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionThe Client Care Associate specializes in responding, resolving, and supporting external or internal customer or client issues. This role investigates, analyzes, and solves transaction, billing, technical, and contract issues, requiring knowledge of the firm’s products and services. Associates may use multiple contact channels with customers or clients, including phone, email, chat, and social media. All roles require digital fluency, including the ability to work with emerging technologies such as Microsoft Office 365 e.g. Word, Excel, Powerpoint, and Generative AI tools e.g. ChatGPT, Microsoft Copilot to support everyday work.Key ResponsibilitiesConfigure, maintain, and deactivate Verifi services for new and existing clientsMonitor service performance, alerts, imports, processing, and outages; investigate, communicate and resolve identified issuesManage client inquiries via phone and support cases, ensuring resolution within established service levels SLAs and client expectations are metTroubleshoot service, connectivity, and transaction-related issues while coordinating with internal stakeholders as neededEscalate complex issues and serve as an advanced support resource for client-facing teamsCreate and distribute approved client communications, including maintenance notices and incident reportsAnalyze transaction and service trends to identify risks, operational impac
