Position Title:Customer Service RepresentativeJob Code:Job Code: CUSREPPay Range:$25.98 - $33.87Job Description:FLSA Non-ExemptRepresentedSummaryPerforms a variety of customer service functions and work activities involving direct public contact either on the telephone, electronically, or in person. Provides information on the full range of countywide transit services; processes ride reservations; receives and documents customer comments; sells fares; makes change for customers; balances cash drawer and receipts; makes and delivers bank deposits; assists with revenue processing of fare-boxes; processes lost and found items; conducts presentations, assists at community events, and rides buses and visits transit sites to engage the public. Conducts public surveys and may perform a variety of clerical duties of a routine and recurring nature including typing, filing, simple posting, and preparing standard forms.Scope of ResponsibilityPersons assigned to this position normally perform a variety of routine and repetitive duties independently and according to well-known procedures and practices. Work is performed under the direction of the Customer Service Supervisor. Contacts frequently contain confidential and sensitive information, necessitating discretion at all times.Essential FunctionsThe following summarizes the essential or key responsibilities/attributes of the position the incumbent will be required to perform with or without reasonable accommodation:Provide customers with information concerning C-TRAN’s full range of public transportation options, including, but not limited to transit route and schedule information, Americans with Disabilities Act ADA Complementary Service, trip planning, and fares.Screen applications for Paratransit eligibility, make accurate eligibility recommendations, and provide feedback to the customer on the full range of Paratransit Services.Arrange ride reservations, cancellations, and changes following the requirements of the ADA.
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
