About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Visa will accept applications for this role until at least 10-31-2026Job DescriptionOverview:The Senior Manager, VIP Coverage role is essential for effective resource management across the VIP Authorization system and the global clients it supports. This position provides dedicated oversight to ensure the right resources are aligned to the highest-priority VIP issues, escalations, service needs, and operational initiatives. Without this role, resource allocation may become reactive, fragmented, or dependent on competing priorities across multiple teams.The VIP Coverage Sr. Manager, part of the Product Reliability and Engineering management team, is responsible and accountable for the support of the VIP Authorization system in a multi-datacenter and multi-processing environment. They are responsible for managing and coordinating the efforts of a technical team responsible for the second level problem determination and recovery of the VIP Applications, Operating System, Services and Client related issues.Key Responsibilities:The Coverage Sr. Manager will assist/lead problem triage situations with the appropriate Management lanes, Support groups and Service partners as required and is responsible for tracking progress and final resolution implementation, an addition to assisting the Senior Director of Coverage and Operations with all follow up actions and closures.Serves as SME in development
