Salary R23nbsp000 R25nbsp000 per monthRemote Recruitment is hiring a Customer Service Agent for a UKbased employer fully remote from South Africa You will own customer queries from first contact to resolutionRole overviewYou will be the friendly voice of a UK business helping customers by email chat and phone and solving problems the first time This is a fulltime 100 remote role for South African talent working UK hours 09001700 UK time 11001900 SASTKey responsibilitiesAnswer customer queries by email chat and phoneLog and track cases in the helpdesk systemResolve issues or escalate with clear notesProcess orders returns and account changesShare feedback that helps improve the serviceWhat youll needExperience in customer service or supportClear friendly written and spoken EnglishExperience with a helpdesk tool such as Zendesk or FreshdeskCalm approach when handling complaintsAble to work 09001700 UK time 11001900 SASTNice to haveExperience with live chat toolsFamiliarity with ecommerce platforms such as ShopifyPrevious work with UK customersWhats on offerFully remote work from anywhere in South AfricaA stable fulltime role with a UK employerClear expectations and a friendly supportive teamRoom to grow as the business growsAbout Remote RecruitmentRemote Recruitment connects talented South Africans with UK businesses that want reliable motivated remote team members We match you carefully support you through the hiring process and stay in touch once you start so you can settle in with confidenceApply with your CV and a short note on why this role suits you Remote Recruitment welcomes applications from all suitably capable candidates
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