Up to 4500 AWS Variable Bonus Working Location East Company Transport Provided at Multiple Pickup Points Working Hours Monday to Friday 9am to 6pm with Alternate Saturday Half Day Work Arrangement Hybrid Work Arrangement Requirements Customer Service Experiences within Freight Forwarding Industry SeaAir Freight Our client is an established multinational logistics provider offering integrated supply chain freight forwarding and transportation solutions across a worldwide network Supporting businesses across diverse industries the company delivers customised solutions spanning air ocean and ground freight as well as contract logisticsThis role focuses on coordinating airfreight import shipments managing customer enquiries and working closely with overseas offices and operational partners to ensure timely accurate and compliant deliveryKey Responsibilities Coordinate airfreight import shipments with customers overseas offices agents and internal teams to ensure timely delivery Respond to customer enquiries monitor shipments and provide updates on arrivals delays and delivery status Verify shipping documents and coordinate customs clearance and import permit compliance Check freight rates supplier charges and customer approvals to ensure billing accuracy and shipment profitability Resolve shipment discrepancies and service issues in collaboration with operational and warehouse teams Prepare customer reports maintain accurate shipment records and ensure timely billing handover and job closure Follow customer procedures regulatory requirements and quality health safety and environmental standardsRequirements Minimum GCE O Level qualification 12 years of customer service experience for Executive positions or 34 years for Senior Executive positions Experience in freight forwarding particularly airfreight operations will be an advantage Familiarity with shipping terms and documentation knowledge of both air and sea freight is preferred Good written and spoken English with strong communication and interpersonal skills Organised and attentive to detail with the ability to manage competing shipment priorities Proactive responsible and able to work independently while collaborating effectively with others A customer service mindset and commitment to resolving issues promptly Willingness to work overtime when requiredWhy Consider This Opportunity Gain exposure to international freight operations within an established multinational logistics business Work closely with a global network of offices customers and logistics partners Build practical experience in shipment coordination customs processes customer management and operational problemsolvingInterested candidates can forward their CVs in MS Word format to weiyantritonaicom Reg No R1983718Triton AI Pte LtdLicense no 21C0661
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
