Overview
We are looking for a Director, AI Business Process Leader - Microsoft US Federal to join our team.
In this leadership position, you will guide and develop a team responsible for advancing customer success through Microsoft’s AI and cloud solutions. You will align the team with the organization’s vision, sales frameworks, and business priorities while helping them identify market opportunities, address challenges, and lead end-to-end customer transformation initiatives. The role partners closely with area and organizational leaders to manage pipelines, maintain accurate forecasts, and execute business strategy across core solution areas. You will also strengthen collaboration across teams, connect Microsoft solutions with customer and partner needs, and share market feedback that helps refine strategy and build trust. As a people manager, you will support employee growth and development, oversee project execution, and manage team performance.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Engagement and Partnership- Serves as a customer and partner advocate within the subsidiary/area, offering feedback to solution area leaders to refine strategy and encourage continuous improvement to seize market opportunities and build trust. Advocates for a focus on customer success and supports the development of tailored strategies that meet their unique needs and goals.
- Encourages the early engagement of strategic partners in the sales process to enhance customer adoption and facilitate value realization.
- Participates in various rhythms of business RoB within the enterprise, taking into account both external e.g., customer and internal e.g., sellers, internal teams viewpoints.
- Delivers insights and feedback to internal teams to improve go-to-market GTM strategies and execution. Guides team in identifying and aligning sales plays with market and customer needs.
- Actively seeks to match solution scenarios with customer and partner organizations, focusing on how Microsoft's offerings can complement and add value to their business operations.
- Acts as a trusted advisor to customers and partners, utilizing insights to foster marketplace success.
- Engages in conversations with customers that highlight the strategic relationship between Microsoft, partners, and customers' business goals, thereby nurturing ongoing business partnerships.
- Advocates for customer support resources through Unified Support that aid in accelerating business value realization and transformation.
People Management- Managers deliver success through empowerment and accountability by modeling, coach
