Ethos Veterinary Health is a network of hospitals providing specialty and emergency care for pets Our ethos is simple to provide the most advanced innovative and compassionate veterinary care possible It is the foundation of our organization and it continues to drive us forward in our mission to define the future of veterinary medicine Thanks for visiting our Job Board Please review our open positions and apply to the positions that match your qualifications Client Care Specialist Veterinary Room Assistant AESC Poulsbo Poulsbo WA Part Time to Full Time Entry Level Share We are looking for experienced Client Care Specialists to join our team Are you looking to ADVANCE your skills and knowledge in a fastpaced environment that will encourage and support your growth Animal Emergency and Specialty Centers learningrich environment provides exceptional patient care and client service Our culture is driven by our mission and values Our team is dedicated to being available for families during their pets unexpected difficult times and providing quality compassionate and professional care We believe that teamwork communication and transparency are vital and encourage a dynamic of trust respect and integrity About the role The Client Care Specialist is a blended role responsible for supporting client communication patient flow and administrative coordination within the emergency and specialty hospital environment This role serves as a liaison between clients veterinarians and clinical teams by facilitating financial discussions documenting communication and supporting intake discharge and room flow processes Client Care Specialists may be trained to support multiple functional areas based on hospital needs scheduling and individual competency Training into additional responsibilities is not automatic and will be assigned and supported by leadership based on operational needs Essential Duties and Responsibilities Client Communication Advocacy Serve as a primary point of contact for clients in person over the phone and electronically providing clear compassionate and timely communication Respond to client inquiries and provide patient updates under DVM guidance including medical status diagnostics wait times treatment plans and discharge instructions Accurately document all client communication in the medical record in accordance with hospital policy Coordinate visitation scheduling and assist with client movement throughout the hospital Conduct followup calls postdis
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